*TAYLOR HEALTHCARE PRODUCTS’ HOURS OF OPERATION ARE 8:00 AM TO 5:00 PM CST.

ORDER POLICIES

AUTHORIZATION

All returns must be authorized by Taylor Healthcare Products prior to receipt. Product must be returned within 90 calendar days of date received. Authorizations are valid for 14 calendar days if approved. Arrangements may be made through Customer Support at (281) 296-0401 or by emailing orders@taylorhealthcare.com. Unauthorized returns are subject to additional charges and/or restocking fees without credit being issued back to the customer. This policy applies to all customers unless superseded by terms of agreement specifying a return goods policy.

RETURN PROCEDURE

After obtaining authorization to return the respective product, the Taylor Team will relay shipping instructions based on the discussed return agreement. Do not ship product back to Taylor Healthcare Products without written consent. Customers who return without authorization may be subject to additional charges and/or restocking fees without credit to their account. Responsibility will remain in effect to pay the invoice associated with the unauthorized returned goods in full within the terms of agreement.

RETURN POLICY

Taylor Healthcare’s policy to accept returned goods is determined on a case-by-case basis. Defective and non-defective products may fall within our return policy parameters, provided the customer has obtained prior authorization from Taylor Healthcare Products. Non-defective products are required to be unused, in salable condition and suitable for restocking, in which the customer will incur a restocking fee. Freight and restocking fees may apply as noted in the Restocking Fee Timeline listed below but is ultimately at the discretion of Taylor Healthcare. Product must be returned within 90 calendar days of date received by customer. The following conditions may not be considered for return.

• Products purchased more than 90 calendar days prior to return request
• Products considered to be hazardous materials
• Exclusive or custom products made to customer specifications or sold as non-returnable
• Products returned in altered or damaged packaging or unoriginal packaging
• Refrigerated items or items with less than 90 calendar days until its expiration date
• Broken, breached or damaged after use
• Items not remaining with its original units of measure
• Third party vendor products are subject to the vendor’s return policy and all applicable fees

Authorized returns do not guarantee credit to the customer’s account. Credit issuance is dependent on a confirmed receipt and a thorough review of the product in question. Credit is subject to the other terms of Taylor Healthcare Products’ return goods policy.

DAMAGES, SHORTAGES OR OVERAGES

Customers are required to account for the entire shipment prior to acceptance of the delivery from the carrier. All damages, shortages or overages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged packages must remain in the original boxes in the event an inspection is required by the transportation company. The customer must notify Taylor Healthcare of any damages, shortages or overages within 2 business days of [attempted] delivery, otherwise Taylor Healthcare may not be obligated to issue credit or arrange product replacement. Credit issuance is dependent on a confirmed receipt, thorough review of the product in question, and ultimately at the discretion of Taylor Healthcare. Products that meet the standards of this policy are subject to the other terms of Taylor Healthcare Products’ return goods policy. Authorized returns are valid for 14 calendar days if approved. Contact Customer Support at (281) 296-0401 or by emailing shipping@taylorhealthcare.com to report any damages, shortages or overages.

INCORRECT ITEM RECEIVED

The customer must notify Taylor Healthcare of any shipping errors or disputes within 2 business days of [attempted] delivery. The Taylor Team will arrange a pickup by our preferred carrier at Taylor Healthcare’s expense and the customer’s account will be fully credited, provided the error has been reported within 2 business days of delivery. Credit issuance is dependent on a confirmed receipt, thorough review of the product in question, and ultimately at the discretion of Taylor Healthcare. Products that meet the standards of this policy are subject to the other terms of Taylor Healthcare Products’ return goods policy. Authorized returns are valid for 14 calendar days if approved. Contact Customer Support at (281) 296-0401 or by emailing shipping@taylorhealthcare.com to report if an incorrect item was received.

DEFECTIVE PRODUCT

Properly noted defective product or product that that was received in a damaged condition as the direct result of a Taylor Healthcare error may be returned at Taylor Healthcare’s expense for a full credit towards the customer’s account. The customer must notify Taylor Healthcare of any defective product within 90 calendar days of delivery. The customer must notify Taylor Healthcare of any damaged-upon-receipt product within 2 business days of [attempted] delivery. If these conditions are not met, Taylor Healthcare may not be obligated to issue credit or arrange product replacement. Credit issuance is dependent on a confirmed receipt, thorough review of the product in question, and ultimately at the discretion of Taylor Healthcare. Products that meet the standards of this policy are subject to the other terms of Taylor Healthcare Products’ return goods policy. Authorized returns are valid for 14 calendar days if approved. Contact Customer Support at (281) 296-0401 or by emailing orders@taylorhealthcare.com to report a defective product.

RESTOCKING FEE TIMELINE

* FROM DATE RECEIVED

Any requested returns passed the 90 calendar day period will not be accepted unless expressly approved prior to receipt or superseded by the customer’s terms of agreement specifying a return goods policy.

Contact Customer Support at (281) 296-0401 or by emailing info@taylorhealthcare.com for additional information.